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PRIVACY POLICY

TUDOR MARKETING SERVICES S.R.L.

For the use of www.tandacopywriting.com

Version applicable from 9th February 2018.

DEFINITIONS:

www.tandacopywriting.com is the website, domain and brand registered and owned by TUDOR MARKETING SERVICES S.R.L. (also referred to “The Service Provider”, “us”, “we”)

OPERATOR (of personal data) – The Operator is the entity that decides the purpose and the modality of processing and storage of the Personal Data collected.

CLIENT (also referred to as “User”, “you”) – the term refers both to registered users of our website and visitors who use our website without yet having registered an account. A client is an individual or a business entity that uses our website by accessing it or by placing an order, with or without being registered. With regards to GDPR and this Privacy Policy, a Client is also considered a data subject.

PROCESSOR – a business entity that might process and store Personal Data in the name of The Operator and according to the Operator’s instructions.

PREAMBLE:

Please take the time and read this Privacy Policy carefully before continuing to use our website. Your use of our website and services represents your agreement with all the provisions below. By using our website you accept and guarantee that you are at least 18 years old. If you are older than 16 years old but younger than 18, then you may only use our website with parental supervision.  In case you are younger than 16 years old, you must not use our website. By continuing to use the website you certify that you meet the above requirements.

This Privacy Policy together with the Terms and Conditions represent the rules governing your use of the domain and website www.tandacopywriting.com and all affiliated web pages.

I. Introduction

At TandaCopywriting.com we take your privacy seriously and we want to assure you that we only use the personal data you provide to us or we automatically collect from you in order to:

a) Successfully carry out to completion the services or delivery of the products you have purchased from us.

b) For internal administrative, security & marketing purposes, including to obtain a better understanding of our clients & customer base, to process feedback, to improve the website’s security and to improve our services and offers.

c) To personalize the offers we send to our clients, thereby allowing them to have easier access to the services, products, news, promotions and offers that might interest them.

d) To provide a better experience of using our website, by providing you with more personalized information.

Who Collects The Personal Data?

Personal Data is being collected by the owner of www.tandacopywriting.com, namely TUDOR MARKETING SERVICES S.R.L., a Romania based limited liability company, having headquarters in E.U., Romania, Bucharest, B.P.Hasdeu street no. 14, basement flat, room 5, registered with the Romanian Trade Registry under EUID ROONRC.J40/1822/2018, acting as an Operator.

We Are Obliged By the E.U. General Data Protection Regulation (GDPR) To Protect Your Personal Data.

GDPR is the law that governs the collection, processing, storage, security and protection of E.U. personal data. The collection of Personal Data is done lawfully, equitably and transparently towards our users in accordance with The E.U. General Data Protection Regulation (GDPR), ensuring that your Personal Data is protected and only used in the ways that are disclosed to you in this document. We assure you that we will not use your Personal Data for any illegitimate purposes or in manners that are incompatible with the purposes described above or with the relevant rules & regulations of Romania and the European Union.

Data Protection Authority: The National Supervisory Authority for Personal Data Processing, having headquarters in E.U., Romania, Bucharest, District 1, Bvd. Gheorghe Magheru no. 28-30, website: www.dataprotection.ro. This is the Authority that supervises the processing of personal data. In case we do not comply with the legal provisions mentioned above you have the right to file a complaint with them.

To Whom Is The Privacy Policy Addressed?

The present Privacy Policy is addressed equally to our Clients, registered users of our website and clients who use our website without yet having registered an account, acting as Data Subjects.

II. What Does Personal Data Mean?

Personal Data represents any information that can be used to directly or indirectly identify a person. In our relationship, it might refer but it is not limited to your full name, your company’s name, your full invoice address including your postal code, e-mail address, IP address, browser type, domain names, access times, referring website address, information regarding what pages or external links from our website are accessed and when, what products or services you view, and other similar information. We do not collect, process or store sensitive personal data.

For distinction and better understanding of the Personal Data concept, we classified it as follows:

A) Information that can directly identify a person, such as full name, date of birth, address, e-mail address, phone number. To distinguish this personal data, within this document we will refer to it as “personal details”. We only collect this sort of information with your prior consent, or in order to fulfil our obligations arising from The Service Providing Agreement, as described in our T&.

B) Information that, together with additional details, could lead to an identified person, such as IP address, browser type, session details and other similar information. This information is collected every time you visit our website from your browser. To distinguish this personal data from the one described at point A) above, we will refer to it only as “data”.

Both types of information collected from you represent personal data and will be treated and protected as described in this document.

III. When Do We Collect Your Personal Data?

We collect Personal Data when you visit our website, sign up to our newsletter, create an account, place an order, comment on one of our blog posts, look at our services, place services or products in your shopping cart, and other similar actions.

We never collect any Personal Details from you without your knowledge. This type of Personal Data is only collected when you voluntarily provide it to us, by signing up to our newsletter, placing an order, using a contact form, or any other parts of this website. Data, instead, is collected automatically when you visit our website.

We do not process credit or debit card information on our website, but will instead redirect you to third-party payment gateways and payment processors (such as Paypal), who will handle the payment process for us. As such, we are not responsible for the payment processing aspect of transactions initiated through our website. We do not collect, process or store personal information regarding your credit or debit cards.

IV. For How Long Do We Store Your Personal Data?

We store data that is submitted to us by your visit to the website (such as IP Address, Browser, etc.) for a period of 30 days.

Personal Details that are directly submitted to us by you through a contact form, ordering a product/service, signing up to our newsletter, creating an account or commenting on our blog will be stored for maximum 10 years. In this case and according to the purposes we collect the personal data for, we will not keep the processed personal details for longer than it is necessary. However, you always have the possibility of requesting us to erase or modify your personal data from our database and opt out of our newsletter. To erase your personal data from our database, please email us at [email protected]. To unsubscribe from our newsletter or other communications with us, please use the relevant unsubscribe link from our newsletter emails.

V. The Processors

Sometimes, in order to provide better services to our Clients, Personal Data might be processed by our contractual partners in our name. We assure you that we only use processors providing sufficient guarantees to implement appropriate technical and organizational measures to ensure that processing will meet the requirements of the GDPR and ensure the protection of the rights of the data subjects in our name. The processing of Personal Data by our business partners is based on Agreements we have put in place. According to our Agreements, The Processor must respect our instructions regarding the subject-matter and duration of the processing, the nature and purpose of the processing, the type of personal data and categories of data subjects. The Processor will also commit himself to respect and protect the confidentiality of your personal data. Our main processor is MailChimp – we use their services for email marketing purposes.

If you would like to know more details about the identity of our Processors and the categories of personal data collected, do not hesitate to contact us at [email protected].

VI. How Is Your Personal Data Being Used?

We may use your personal data to:

  • Assist you to create an account on our website.
  • Manage your account.
  • Process orders that you might have submitted.
  • Provide you with the services that you request and ensure the adequate operation of the website.
  • Improve our services, products or offers & make them more personalized to our customers’ needs.
  • Carry out any of our contractual obligations in conformity with the Terms & Conditions.
  • Help us offer you a better, more personalized experience in browsing our website.
  • Improve our website and ensure that we provide you with the best experience possible in using our website.
  • Seek your views and feedback on the services or products you have purchased from us by conducting optional surveys.
  • Send you information about our new services, offers or products.
  • Allow us to better understand the behavior & interests of our clients, including their relationship with us.

VII. Who Will Your Personal Data Be Shared With?

7.1 We do not sell or rent any personal data you provide us with and we will not share it with third parties for marketing purposes. We will only share personal data with our Processors, as described in section VI above and with our subcontractors as per section IX below.

7.2 Your data, including browser type or sometimes IP address, might be shared with our Processors as detailed above and with other third parties only for maintaining, improving or securing our website.

 VIII. Sub-Contracting and Project Details

Sometimes, in order to carry out the services you have requested from us to completion, we will need to sub-contract certain aspects of the project. In such cases, we may share some of the project information that our subcontractors need to carry out their task to successful completion.

When we use subcontractors we only share the project information that is necessary to complete the service you have purchased from us.

Under no circumstances will we share any of your Personal Details with any subcontractor, unless it is absolutely necessary and ONLY with your prior written consent. Moreover, if one of our subcontractors happens to need access to the backend of your website to carry out the tasks, then we will contact you and only allow him or her access with your written approval.

We ensure that all our subcontractors sign NDAs (Non-Disclosure Agreements) for a period of 3 years in order to make sure that your project information stays protected & remains confidential. The contracts we have in place also require subcontractors to maintain your information confidential & secure, not to make use of it for any purpose other than the successful completion of their task and not reveal it to any other third-party without your prior approval.

We assure you that we will not release your personal details to any other third parties (apart from subcontractors and only if it is necessary and with your prior written consent and apart from our Processors), unless you have requested us to do so or we are required to do so by law through a verifiable law enforcement agency or court order. In the latter case, we will always send you a notification email with the information that we had to pass to the respective law enforcement agency.

IX. How Do We Keep Your Information Secure?

All of your information is stored in our website’s database or with our Processors. We have installed relevant security software to protect your Personal Data, your account and our website. We cannot disclose the software used, as this would represent a security threat, giving attackers an insight into our security measures. Likewise, our Processors take extensive security measures in order to be compliant with the GDPR, and protect the Personal Data they process in our name.

But rest assured that we do everything possible to protect your Personal Data. However, in case of a hacking attack that bypasses our security measures, we cannot guarantee the integrity and safety of your Personal Data and are not liable for any damages, loss, misuse or alteration of any and all Personal Data that occurs as a result. By using our website, creating an account, posting a comment, signing up to our newsletter or using a contact form you agree not to hold us accountable for any damages, including but not limited to theft, loss, misuse or alteration of any of your personal data that results from a breach of our security measures, whether through a direct hacking attack, malware, viruses or similar.

At the same time, it is your responsibility to maintain the confidentiality of your registration information after you open an account with us. You agree not to share your password and login details with anyone else. Please also note that we will not be held responsible for any breach in the security of your information caused by an individual who accessed your account with your password. In case you have reason to believe that your password has been compromised, please immediately change your password, or otherwise contact us to provide you with a new one.

X. External Links

On our website, we often use relevant links to other resources that we believe you will find useful. However, we cannot guarantee the safety of those links, and we are not responsible for the content that is found there. We do our best to ensure that the links we provide are safe and contain useful material, however, since we do not control the websites on which they are made available or whether or not they are changed in the future, we cannot guarantee their safety and the quality of the content. It is entirely up to you if you follow the external links from our website, and you do so at your own risk.

XI. Your rights

1. Access and correction of your Personal Data

You have the right to access the personal data that we hold about you. In this respect, you need to contact us in writing giving us details about your request. If we agree that we are obliged to provide personal data to you, we will do it free of charge, but we might need to ask for a proof of identity.

If any of the personal data we hold about you is inaccurate or out of date, you have the right to ask us to modify it according to the new changes.

2. Right to stop or limit our processing of your Personal Data

You have the right to request us to stop processing your personal data if we are not entitled to use it anymore, to have your personal data deleted if we are keeping it more than it is necessary or have its processing restricted in certain circumstances.

If you would like to exercise any of these rights, please contact us as at [email protected]

XII. Cookie Policy

A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to remember your actions and preferences over time.

Our website installs cookies in order to enhance user experience and to distinguish you from other members. When you visit our website for the first time, you will receive a popup at the bottom of your browser window that informs you about our use of Cookies, in accordance with the E-Privacy E.U. Directive. Our cookies are both session and persistent cookies and they might belong to the website or to the third-parties.

First party (website’s) session cookies – they are typically required by us to provide you with a better experience in using our website. These cookies only last while your browser is open and they are automatically deleted when it is closed. Sometimes they may need to last longer than the duration of your visit.

Third party session cookies – they are used to allow interaction between our website and third-party providers that help us provide a better experience for you.

Information collected by cookies will sometimes be shared with third-parties to help improve our website, ensure the website’s security, help us better understand our client behavior, and/or for marketing purposes. No Personal Details will be contained in our cookies

Some of the cookies set by third parties allow us to monitor how visitors use our website, to provide us anonymous statistics on how users visit our website, what pages they have come from and the pages they visit. These cookies help us continue to develop and improve our website and services.

Some cookies (functionality cookies) allow the User to set preferences for the website, such as when logging in or when posting comments.

Refusing or withdrawing your consent – You can always modify the settings in your browser to refuse cookies, but this might result in the impossibility of accessing some of the services & features provided on our website.

Data collected by our cookies – Our Cookies never collect any Personal Details or sensitive personal data. However, they may be used to collect data such as your IP Address, session details, browser details, pages & features accessed by you on our website, outbound links followed by you, and other technical information about your use of the website.

Changes to our Cookie Policy – We reserve the right to update our cookie policy when it is necessary for the functionality and improvement of our website and according to any new legal provisions. We will post the changes online by updating this document so we advise you to check this document frequently.

XIII. Other Provisions

The Service Provider reserves the right to change this Privacy Policy at any time and according to any new legal rules & regulations that will govern the protection of Personal Data. The changes will be included in this document, including the date they are in effect from. Your continued use of our website will constitute your agreement with the new provisions.  Although we will do our best to notify you on our website regarding these changes, please note that it is your responsibility to check for any new changes in the Privacy Policy every time you visit our website.

For any clarifications regarding our Privacy Policy, our use of Cookies or our Terms and Conditions, do not hesitate to contact us at [email protected].